TIMBER
Variation in colour
All trees are different in colour, form and grain. Colour differences will usually become less visible over time and a consistent tone colour will set.
Swelling & Shrinkage
Shrinking and swelling occur as the wood changes moisture content in response to daily as well as seasonal changes in the relative humidity of the atmosphere, i.e., when the air is humid, wood adsorbs moisture and swells; when the air is dry, wood loses moisture and shrinks.
Knots/Spotting
The appearance of knots in sawn wood and veneer is caused by grain deviation to accommodate the wood found inside the branches of trees. As the tree grows taller, the crown shades older and lower branches so they tend to die off and are subsumed by the increasing girth of the trunk
Resin
When a tree is alive, sap is the tree’s lifeblood that carries nutrition from the roots to all areas of the tree, through its network of trunk and branches. When the tree has been cut, the sap is no longer needed and kiln drying the wood will result in the substance becoming crystalised, forming a resin.
Cleaning and painting of timber products
Some of our timber products are pressure treated to provide an extra barrier from insects and all types of decay, rot. They do not require any additional treatment throughout their service life, however, should you wish to stain or paint our timber products, our advice is to buy the best coatings you can afford.
It is advised that you follow these guidelines below:
- Use a microporous finish that allows the timber to breathe
- Thin down the first coat of finish and allow it to dry
- Build up the finish with three or four full coats depending on the depth of the finish required
- Read and follow the manufacturers’ instructions on the tin
- Please remember, you will most likely not achieve an exact gloss finish/colour finish. Our timber is selected and treated for outdoor use in harsh conditions
ORDERING
How do I place an order?
Orders can be placed on the website by selecting the product, then heading to the ‘cart’ and purchasing the product using our online pay system. Alternatively, the order can be placed over the phone by contacting one of our branches listed in the ‘Contact us’ section or by e-mail at info@agfencing.com
How do I pay?
We accept most major Credit or Debit cards using WorldPay and PayPal. These are both secure processing payment platforms. On the telephone or in one of our stores, we also accept most major Credit and Debit cards, cash & BACs payments. Credit/Debit cards are debited at the time of order. We also have a different range of Business Account options available to our Trade, Commercial and Local authority customers. Should you wish to discuss a Trading Account for regular trading, please speak to our sales teams either by phoning 01332986260 or e-mailing info@agfencing.com
Where are your depots based?
Currently, we have two Fencing stores in Derby and Leicester. Should you wish to visit one of these Fencing stores, please click on Contact us to see opening times and addresses for different stores.
How do I open an approved Traders account?
To apply for a Traders account please send an e-mail to info@agfencing.com
DELIVERING
How are your products delivered?
We have various of options available for delivery. We offer a delivery service via a third-party courier or we deliver by using out own fleet vehicles that range from transit size to full size lorries (arranged via a third-party company or the buyer)
How long after I place an order can, I expect delivery?
Delivery always depends on the product that you have chosen.
If the customer has made a purchase in store this usually means that the delivery will be local so therefore, we aim to deliver next time we are in your area.
We cover local delivery areas a few times every week.
If the products are purchased online, we offer a nationwide delivery. This means that we will aim to dispatch your items within 3-5 working days from the day of purchase.
Do I have to be present at point of delivery?
We would strongly advise that the customer is present at the time of delivery to ensure that they can inspect the product prior to confirming and signing for the delivery. Please refer to our Delivery & Returns policy.
IMPORTANT INFORMATION: We deliver to the roadside ONLY
How do I know if this item is in stock?
If the product is available and in stock it will allow you to add it to your cart. If the products are out of stock it will be marked as ‘Out of stock’ Availability may vary according to the product, so please call the head office on 01332 986260 for the current lead time on any of the products.
Why are the delivery costs so high, although the stock value is low?
Delivery costs are very challenging when it comes to the bulky nature of the majority of our products. We try our best to try to keep the cost of the delivery as low as possible.
How do I cancel and return my products?
Under the Consumer Contracts Regulations 2013 law you have the legal right to cancel your order from the moment it is placed until 14 days from the day you received it.
If you wish to exercise your right to cancel this Contract after your order has already been despatched please follow the procedure set out below:
- Should you wish to return anything bought from us, we will be happy to provide a refund or exchange provided it is in fully resaleable condition, within 14 of delivery.
- If we find that the product returned to us in damaged condition and unsuitable for resale, we reserve the right to refuse a refund on the item, or to deduct up to 50% of the original selling price from the refund amount.
IMPORTANT INFORMATION: Concrete products are non-refundable.
- You can arrange for your returns to be collected by contacting our Sales Teams on info@agfencing.com giving the order number, item number, stating the reason for the return and whether you want a refund or a replacement. Collection fee applies.
- We will refund the price of the item to you or exchange the goods if they were delivered to you in error or in a damaged or faulty condition once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
Why can I not select a delivery date/slot?
Delivery dates and slots cannot be provided due to the sizes and variations of products available. We will try to accommodate your requests to the best of our ability for e.g., avoid specific dates for delivery.
PRODUCT QUESTIONS
Do you make custom size gates?
Yes, we make custom sized gates. We offer various styles made to the sizes that you require. If you would like a quotation on a custom sized gate, please call our Customer Service Team on 01332 986260 or e-mail info@agfencing.com
Can the gates you make be automated?
Yes, these gates can be automated. Currently, we do not offer entry systems for our gates.
Do we manufacture our own concrete products?
All concrete products available at AG Fencing are manufactured by AG Fencing.
Do we manufacture our own panels?
The majority of panels available within our stock range are manufactured by AG Fencing. Please contact our sales team on info@agfencing.com if you require further information
What type of decking do we stock?
A range of softwood decking, and composite decking is available at AG Fencing. Please refer to the ‘Decking’ section within out product range.
INSTALLATION
Can my order be installed by AG Fencing?
We can put you in contact with our Supply & Fit team who can organise a suitable time and date to complete your order installation. Please note: This service is only available within 25m radius from our Derby & Leicester branches.
Can my fence be repaired by AG Fencing?
We can put you in contact with our Supply & Fit team who can organise a suitable time and date to complete your order installation. Please note: This service is only available within 25m radius from our Derby & Leicester branches.
How long does fence installation take?
Every installation differs. Times of the installation also vary with the seasons, the project itself and the type of installation that needs completing. Our sales experts can provide you with a rough quotation over the phone or via e-mail. It is recommended to book in a free on site visit from one of our Supply & Fit experts to provide you with the final quotation.
If I accept a fence installation quote, what will happen next?
We would ask our Supply & Fit experts to provide us with a copy of the quotation and we would be in touch with you arrange a suitable time and date to carry out the installation.
Do you cover my area for fence installation?
This service is only available within 25m radius from our Derby & Leicester branches.
What help is available if I choose to install the fence myself?
We have a fantastic Customer Service team who are available over the phone and via e-mail to provide you with as much support as required.
